Warranties and Policies

Warranty
All Mountain Instruments products have a one year warranty . Equatorial mount electronics have a one year warranty. Postage/shipping is not refundable. Products will be repaired at no charge to the customer, if normal use is determined (by Mountain Instruments only) to be the cause of the malfunction. If damage is due to other than normal use, or calibration seals are broken, then repairs will be charged accordingly.

Payment
All checks must be made payable to Mountain Instruments.
For U.S. orders over $1000, payment by guaranteed instrument (i.e. cashiers check, money order, etc.) is preferred. You may also pay by personal check, but your order will not ship until your check clears the bank. VISA and MC credit cards are also acceptable.

Returns
You MUST call or write for a return/repair merchandise authorization . Products that are custom designed and built for the customer (not including production line products) are not returnable under any circumstances. Mounts are not returnable.

Order Cancellations 
Since  products are manufactured after the customer places the order, all  orders canceled prior to shipment are subject to a 15% cancellation charge. There are no exceptions. Deposits will be returned ONLY after a deposit is received from a new customer (and less 15% of the deposit). Deposits may take up to 120 days to return. Our scheduled delivery dates are only approximate. We do our best to ship on time however we do have to rely on outside sources. As such, delays can occur.

Shipping
Charges for shipping your order include more than just carrier cost. It also includes packing time and packaging materials, documentation, order processing, and insurance. Orders are shipped via  UPS ground.

Canadian and Foreign Orders are Welcome
Payment method is by international money order (IMO), guaranteed instrument ,or bank checks drawn from US banks only (orders prepaid by other than guaranteed instruments will be held until it clears the bank). Orders to foreign countries that are not insurable by Parcel Post cannot be accepted unless the customer authorizes alternate shipping (i.e. International UPS, Fed Ex, Burlington, etc.). Please call, write, or e-mail for shipping quotes.

Disclaimer
Pictures used in this web catalog are for illustration purposes only and may not be exact. All prices are subject to change without notice. Mountain Instruments assumes no responsibility for any misinterpretations on the part of the customer, or any liability for damages or injuries incurred from the use or misuse of Mountain Instruments products. This web catalog supersedes all previous catalogs and advertised prices.